Safe Betting
The Coobet Promise

Coobet Responsible Gaming – A Safe and Enjoyable Betting Experience

Betting is for entertainment, not for stress relief or solving financial problems. At Coobet, we're always by your side with responsible gaming tools, guides, and support.

18+
Adults Only
24/7
Support Services Available
5
Safety Tools Are Free
48 hours
Self-Exclusion Active Period

A message from Coobet: Betting is a form of entertainment — it should never be seen as a source of income or a fix for financial problems. Your well-being and happiness matter more to us than any profit.

1 Coobet's Commitment to Responsible Gaming

Coobet is more than just a betting platform — it's a trusted companion for millions of sports fans across Bangladesh. We believe responsible play isn't just about following rules; it's about safeguarding every user's mental and financial well-being.

That's why Coobet has built a responsible gaming framework that meets the highest industry standards. Our platform offers a range of tools and features to help you stay in full control of your play.

  • Free safety tools for all users
  • Smart Monitoring System to Detect Problems Early
  • 24/7 support from trained staff
  • Strict verification to prevent underage access
  • Compliance with Independent Regulatory Guidelines

Coobet's responsible gaming policy is built in line with international gaming standards. We continuously improve this policy to keep your experience safe and enjoyable.

2 What Responsible Betting Actually Means

Responsible betting means knowing your limits, staying within your budget, and playing with a clear head. It's not a rigid set of rules — it's a mindset, a habit that keeps your life on track.

Core Principles of Responsible Betting

Play for Fun

Betting should be a part of your leisure time — not a way to chase losses or get rich quickly.

Only bet what you can afford to lose

Never bet with money set aside for household expenses, rent, or savings. Only use funds from your dedicated entertainment budget.

Set Time and Spending Limits

Set your limits in advance — how long you'll play and how much you'll spend each day or week.

Keep a cool head after a loss

Losses happen. Betting out of frustration or in a rush to chase losses only increases the risk of further harm.

Take Regular Breaks

Don't play for long stretches without a break. Step away, spend time with family, or pick up another hobby.

3 Recognizing the Signs of Problem Betting

We don't always notice when betting starts to affect our lives negatively. Ask yourself the questions below — if you're answering "yes" to most of them, it's time to seek help.

1

Have you tried to stop betting but couldn't?

2

Do you hide your betting from family or friends?

3

Do you place more bets trying to win back money you've lost?

4

Is betting getting in the way of work, studies, or family responsibilities?

5

Are you borrowing money or selling assets to fund your bets?

6

Do you feel restless, irritable, or anxious when you're not betting?

If you answered "yes" to 3 or more of the questions above, don't wait — reach out to our support team now. Asking for help is always the smartest move.

4 Coobet's Safety Tools

Every registered Coobet user has free access to these safety tools, which can be activated directly from Account Settings.

Deposit Limits

Set a maximum daily, weekly, or monthly deposit amount. Once set, it takes effect immediately.

Effective Immediately

Session Time Limits

Set a duration for each gaming session in advance. You'll be automatically logged out once the time is up.

Automatic

Loss Limit

Betting will automatically stop once you reach a set loss amount, preventing further losses on a losing streak.

Auto-Close

Cooling-Off Period

Take a break from betting for a set period — from 1 day up to 6 weeks. Your account will be locked for the duration.

Flexible Break

Reality Check

A pop-up will appear at regular intervals reminding you how long you've been playing and how much you've spent.

Builds Awareness

Self-Exclusion

Close your account for an extended or permanent period — available from 6 months up to 5 years, or permanently.

Long-Term Protection

5 How Self-Exclusion Works

Self-Exclusion is a feature that lets you voluntarily stop betting on Coobet for a set period of time. It is our most powerful safety tool.

Steps to Self-Exclusion

Step 1: Go to Account Settings

After logging in, go to the "Responsible Gaming" section and select the "Self-Exclusion" option.

Step 2: Set the Duration

Choose from 6 months, 1 year, 2 years, 5 years, or permanent exclusion. The minimum period is 6 months.

Step 3: Confirmation

Complete identity verification and two-step confirmation for your account's security.

Step 4: Takes Effect Within 48 Hours

Within 48 hours of your request, your account will be locked and all marketing communications will stop.

Step 5: Review After the Period Ends

Once the period ends, you will need to manually reactivate your account. It will not be reactivated automatically.

If you attempt to create a new account during a Self-Exclusion period, our system will detect and block it. Your protection is our priority.

6 Smart Budget Management

Budget management is the most critical part of responsible betting. With proper planning, betting will never have to become a source of financial stress.

Simple Rules for Budget Planning

  • Set a Monthly Entertainment Budget: As a rule of thumb, limit your total entertainment spending to no more than 5% of your monthly income — betting included.
  • Keep a Separate Betting Account: Keep your betting balance separate from your household account. This makes it easier to spot overspending.
  • Accept Losses as Normal: Betting always involves wins and losses. Go in mentally prepared to handle a loss.
  • Withdraw Your Winnings: After a big win, withdraw or save the money instead of putting it straight back into betting.
  • Don't bet under the influence of alcohol or when you're stressed: Only play when you're calm and in a healthy state of mind.

7 Information for Family & Loved Ones

Family members are often the first to notice when a loved one's betting is becoming a problem. If you think someone close to you is struggling, here are a few things to keep in mind:

  • Talk to Us Directly: Raise your concerns calmly, without anger or accusations. Saying "I'm worried about you" goes a long way compared to "you're ruining everything."
  • Cut Off Financial Support: Lending money for betting will only make the problem worse.
  • Seek professional help: We recommend speaking with a therapist or counselor.
  • Third-Party Controls: By notifying Coobet's support team, extra protection can be added to the account of someone you know.

If you'd like to seek help from Coobet on someone else's behalf, support@coobet.netSend us an email at. We'll handle the matter with full confidentiality.

8 Support & Contact

Coobet is always here for you with any questions or concerns about responsible gaming. Asking for help isn't a sign of weakness — it takes courage.

  • Live Chat: Available on the platform 24/7 — the fastest way to get a response.
  • Email: support@coobet.net – you'll receive a response within 48 hours.
  • Help Center: Help Center Detailed guides and FAQs are available.

Responsible betting isn't a one-time decision — it's an ongoing mindset. Before each betting session on Coobet, take a moment to ask yourself if you're making the right call. We always put your wellbeing ahead of winnings.


FAQs

Frequently Asked Questions About Responsible Betting

Yes. Any remaining balance in your account at the time of your Self-Exclusion request will be returned to your registered payment method after processing. This typically takes 5–7 business days.

Yes, reducing your deposit limit takes effect immediately. However, increasing a limit is subject to a 7-day cooling-off period — this is intentional, to prevent impulsive limit increases.

No. Self-Exclusion is a binding measure. It cannot be cancelled before the set period ends. Your account will not reactivate automatically once the period is over — you will need to consciously reactivate it yourself.

Age verification is mandatory when registering on Coobet. Through NID or passport verification, anyone under 18 is not permitted to create an account. Parents can also install parental control software on their child's devices.

Go to Account Settings → Responsible Gaming → Reality Check and set a break interval of 15 minutes, 30 minutes, or 1 hour. From then on, an awareness reminder will appear at your chosen interval during every session.

Why Coobet's Responsible Gaming Stands Apart

Every step we take is made with your protection in mind

Instant Protection Tools

From deposit limits to Self-Exclusion, all tools can be activated from your account in just a few minutes — no hassle.

Trained Support Team

Coobet's support agents are specially trained in responsible gaming. They're here to help with empathy and zero judgment.

Smart Spending Analysis

Your account dashboard gives you a detailed breakdown of your betting history, spending patterns, and time spent.

User Behaviour Monitoring

Our system automatically detects risky betting patterns and sends alert messages when necessary.

Strong Minor Protection

Biometric and document verification ensures that only users aged 18+ can access the platform.

Complete Confidentiality

All responsible gaming information and communications are completely confidential. No information is shared with any third party.


Play Responsibly

Enjoy Betting Safely on Coobet

Use our responsible gaming tools to set your own limits and keep betting a form of entertainment.

বাংলা