How do I use the Coobet Help Center?
Running into issues on any online platform is completely normal. Maybe you're opening an account for the first time, unsure how to make a deposit, or confused about bonus terms. The Coobet Help Center is here for exactly that — so you don't have to contact customer care every time and can find solutions on your own, quickly.
This page covers the most frequently asked questions, with detailed explanations in each section. If you still can't find what you need, Coobet's live chat and email support are always ready to help.
How to Create a New Account
Opening an account on Coobet is quick and simple. Go to the registration page, enter your active mobile number and a strong password. Then enter the OTP sent to your number and your account will be activated instantly. The whole process takes no more than 3 minutes.
- Only one account can be registered per mobile number
- Users under 18 are not permitted to register
- Multiple accounts from the same device or IP address are strictly prohibited
- Providing accurate information at the time of registration is mandatory
Why is identity verification (KYC) required?
Coobet has a KYC process in place to ensure platform security. KYC is not required for regular play, but a copy of your National ID or passport must be submitted for large withdrawals. Completing KYC verification increases your withdrawal limit and speeds up transactions.
What to do if you forget your password
Go to the login page
Go to the login page and click the "Forgot password" option.
Enter your mobile number
Enter the mobile number you provided at registration.
Verify OTP
Enter the 6-digit OTP code sent to your number.
Set a New Password
Use a strong password – combine numbers, letters, and special characters.
Security Tips: Keep Two-Factor Authentication (2FA) enabled on your account. With 2FA on, no one can access your account even if they know your password.
Deposit methods
Coobet accepts deposits via bKash, Nagad, Rocket, Visa/Mastercard, and cryptocurrency. The minimum deposit is just ৳50 BDT. Mobile banking deposits are usually credited to your wallet within 1–2 minutes.
- BKash: Go to the Send Money option and transfer to Coobet's number — always save the reference number.
- Nagad: Follow the same steps and save your transaction ID
- Card payments: Visa/Mastercard can be added directly on the platform
- Crypto: Major cryptocurrencies supported, including Bitcoin and USDT
How long do withdrawals take?
Withdrawal requests on Coobet are typically processed within 5–15 minutes, though verification may take slightly longer in some cases. The minimum withdrawal amount is ৳100. Accounts with completed KYC verification experience the fastest withdrawals.
Bonus funds can only be withdrawn after meeting the specified wagering requirements. Requesting a withdrawal before the requirements are met may result in the bonus being forfeited.
What should you do if your deposit doesn't arrive?
If your mobile banking payment was deducted but hasn't appeared in your wallet, wait 5–10 minutes first. If it still hasn't shown up, contact live chat with your transaction ID and a screenshot. The Coobet support team resolves these issues within 30 minutes.
How to claim the welcome bonus
New members receive a 100% welcome bonus on their first deposit. Deposit ৳1,000 BDT and get an extra ৳1,000 BDT in bonus funds. The bonus can be used on any game or betting market.
- A minimum deposit of ৳500 BDT is required to receive the bonus
- The wagering requirement for bonuses is 10x (bonus amount × 10)
- Wagering requirements must be completed within 30 days
- Eligible once per person or device
How do reload bonuses work?
Reload bonus offers are available on specific days each week, giving you a 30–50% bonus on your deposit. The dates and terms may vary each time. Check Coobet's promotions page for the latest updates.
Cashback Offer
Weekly or monthly cashback offers return a portion of your net losses directly to your wallet, with no wagering requirements attached. It's the most rewarding offer for regular players.
Loyalty Points: Every bet and game on Coobet earns you points. Redeem your accumulated points for cash, free spins, or access to exclusive tournaments.
Mobile App Download Issues
To install the Coobet app on Android, first enable "Install from unknown sources" in your phone's settings. Then download the APK file and install it directly. On iOS, you can download it straight from the App Store.
Page not loading or loading slowly
- Clear your browser cache and cookies
- Check your internet connection – a minimum 3G connection is required
- Try a different browser or device
- If you're using a VPN, try disabling it temporarily
Live game is buffering
A minimum 4G connection or a stable WiFi connection is required for Live Casino or live streaming. Close other tabs and apps during live games. Reducing video quality can help minimize buffering.
Coobet regularly updates its platform. Brief maintenance windows may occasionally occur at night. Scheduled update times are announced in advance via notification.
